We know how many things can delay you to get to the office on time. Please try to arrive 10 to 15 minutes before your appointment to accommodate for this. If you are going to be late, please call to let us know so we can plan accordingly. If you arrive very late for your appointment, we will try our best to still see your child, however in some circumstances you may need to see another available provider. We respect that your time is valuable and we will do our best to accommodate and not reschedule the visit.

We also make every effort to stay on schedule. We ask for your understanding and patience if we are running behind, as we will always give each patient the time and attention they deserve. We will do our best to keep you informed while you are waiting, and offer you the chance to reschedule your appointment or see another available provider if you prefer.

It is your responsibility to keep us updated with your correct insurance information. If the insurance company you designate is incorrect, you will be responsible for payment of the visit and to submit the charges to the correct plan for reimbursement.

If we are your primary care physician, make sure our name or phone number appears on your card. If your insurance company has not yet been informed that we are your primary care physician, you may be financially responsible for your current visit.

It is your responsibility to understand your benefit plan with regard to, for instance, covered services and participating laboratories. For example

Not all plans cover hearing and vision screenings. If these are not covered, you will be responsible for payment.

For children younger than 2 years, there is a limit as to the number of allowable well visits per year. If the number of visits is exceeded, your insurance company will not pay; you will be responsible for payment.

It is your responsibility to know if a written referral or authorization is required to see specialists, whether preauthorization is required prior to a procedure, and what services are covered.

Advance notice is needed for all non-emergent referrals, typically 3 to 5 business days.

It is your responsibility to know if a selected specialist participates in your plan.

You may request refills through Mychart or by calling our office. Refills are usually completed within 48 hours.

If you transfer to another physician, a copy of your complete record is available for a $10 fee. This information will be stored on a password protected flash drive and delivered to you.