What insurances do you accept?
We accept most insurance plans, including:
Aetna, Beacon Health Strategies, Blue Benefits, Blue Cross/Blue Shield, Cigna, Fallon, GEHA, Harvard Pilgrim Health Care, Health Plans, Neighborhood Health Plan, MassHealth, Tricare, Tufts, Unicare - GIC Indemnity Plan, United Healthcare.
Please call us if you do not see your insurance plan listed and with any related questions.
Please bring your child’s insurance card to every visit.
What hospitals do you use and refer to?
Hopefully it won't be needed, but if our patients do need an urgent Emergency Room (ER) visit, depending on the situation and time of travel—we recommend various local ERs. These include Boston Children's Hospital (BCH), Massachusetts General Hospital (MGH), Winchester Hospital, Newton Wellesley Hospital or Emerson Hospital. If your child requires care from a specialist, we will refer your family to the provider you or your insurance company prefer. When our patients are hospitalized, we communicate closely with the pediatric hospitalist staff caring for them, wherever that hospital may be.
Will there be a co-pay for the visit?
For most insurances, there are no co-pays for routine pediatric check-ups, although some insurances still require co-pays for routine pediatric check-up visits. If your insurance plan requires you to pay a co-insurance or deductible, you may be billed for this balance. However, co-payments and deductibles are still required for other services. If your provider addresses a specific health issue beyond the routine check-up exam, there may be an additional charge added to the check-up visit charge for the treatment of the illness, and you will be responsible for the co-pay portion of that visit. For payments, we accept cash, check, Visa, or MasterCard. If your insurance company fails to make payment then the balance for medical services may be your responsibility. Please notify us immediately if you receive a bill that appears inaccurate so we can help to correct this, if appropriate
What is your vaccine policy?
Bedford Pediatrics follows the immunization schedule recommended by the American Academy of Pediatrics and the Centers for Disease Control and Prevention, and we expect that our patients will receive all required vaccinations at the recommended ages. We are happy to discuss these recommendations and the benefits of vaccinations and the risks of not being appropriately immunized.
What is the office policy for being late or missing an appointment?
We know how many things can delay you to get to the office on time. Please try to arrive 10 to 15 minutes before your appointment to accommodate for this. If you are going to be late, please call to let us know so we can plan accordingly. If you arrive very late for your appointment, we will try our best to still see your child, however in some circumstances you may need to see another available provider. We respect that your time is valuable and we will do our best to accommodate and not reschedule the visit.
We also make every effort to stay on schedule. We ask for your understanding and patience if we are running behind, as we will always give each patient the time and attention they deserve. We will do our best to keep you informed while you are waiting, and offer you the chance to reschedule your appointment or see another available provider if you prefer.
We understand that unexpected reasons occur for missed appointments and we do not charge a fee for this. But, if this occurs repeatedly, we will discuss how we can assist you to prevent this from happening.
How do I register as a new patient?
To register, please call our office or you can use our Registration Form. We will need routine contact information, insurance and immunization history before we can book your first appointment. There are policies as well as other information we will need you to review and sign at your first visit.
Transferring your records to us:
If you had a different primary health provider, you can request that your health records be transferred to us. If you have your complete medical record, we will scan the pertinent parts of your previous records (including immunization history, growth charts, most recent physical exam) and give the complete record back to you. If the complete record is not available, we would appreciate documentation of past immunizations and growth data (weights and heights).
What do I need to bring to my first newborn visit?
Please fill out the new patient forms and bring them, and any information related to your infant's birth from the hospital. Also, please notify your insurance company of your infant's birth and your choice of one of our providers as your Primary Care Provider (PCP) to ensure the visits are covered appropriately.
Will I need a referral to see a specialist?
If required by your insurance policy, you may need us to submit a referral to see a specialist. To give us the necessary information, please call to access our referral line and follow the directions. You may also fill out the referral form information at this link. The referral should be requested at least one week before the visit. If you have questions about your referral (such as if the referral did not go through), please call us to access our referral line to leave a detailed message including the patient's name, date of birth, specialist's full name and address, primary care doctor, reason for visit and date of visit.
What is your availability for same day, urgent care?
We want to be able to accommodate any urgent visits needs. In addition to our 2 walk-in times each weekday (8:30am-9:30am and 3:30pm-4:30pm) we will work to see any patient that needs/wants to be seen that day, at a time that works best. Please call our office for any urgent visit requests.